Privacy Policy

Spring Pilates ATX is operated by Hayley Williams in Austin, Texas.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, book or purchase a session, subscribe to communications or use our services.

By using this website or providing information to us, you acknowledge the practices described in this policy.

1. Information we collect

Depending on how you interact with Spring Pilates ATX, we may collect:

Your name, email address, telephone number and home address
Booking and appointment information
Details of sessions, packages and gift cards purchased
Payment and transaction information
Messages, enquiries and other communications
Emergency contact information
Information you voluntarily provide about your health, injuries, medical conditions, pregnancy or other circumstances relevant to your participation
Your preferences regarding communications and marketing
Technical information, such as your IP address, browser, device, approximate location and use of the website
Cookie and similar technology information

Please only provide health information that is relevant to your participation in Pilates sessions.

2. How we collect information

We may collect personal information when you:

Complete a contact, booking, registration, health or waiver form
Book or purchase a session or package
Contact us by email, telephone, text message, WhatsApp or social media
Subscribe to receive news or updates
Attend a session or communicate information directly to your instructor
Browse or interact with the website

We may also receive information from service providers that support our website, bookings and payments.

3. How we use your information

We may use personal information to:

Respond to questions and enquiries
Create and manage bookings
Process purchases and payments
Deliver private and duet Pilates sessions
Personalize sessions according to a client’s experience, needs and disclosed health considerations
Contact clients about appointments, changes or relevant studio information
Administer packages, cancellations, refunds and account records
Maintain appropriate client, waiver and transaction records
Send marketing communications where consent has been provided
Improve the website, services and client experience
Maintain the security and proper operation of the website
Meet our legal, accounting, insurance and regulatory obligations
Establish, exercise or defend legal claims

Where applicable, we process information with your consent, to provide services you have requested, to meet legal obligations or for legitimate business purposes.

4. Health information

You may be asked to provide information about injuries, medical conditions, pregnancy or other health considerations before participating in a session.

We use this information to help determine whether a session may be appropriate, identify when modifications or medical clearance may be advisable and support the safe delivery of services. Providing this information does not create a medical or healthcare-provider relationship, and Spring Pilates ATX does not provide medical advice, diagnosis or treatment.

You are responsible for informing your instructor of any relevant condition and any subsequent change in your health.

We will take reasonable steps to limit access to this information and will not use it for unrelated marketing purposes.

5. Website, booking and payment providers

This website is hosted on the Wix.com platform. Wix provides the website, booking, account, communication, e-commerce and related systems through which information may be collected and stored.

Payments are processed securely by Wix and/or its third-party payment providers. Spring Pilates ATX does not receive or retain your complete payment-card details.

These providers process information under their own privacy policies and security practices. Information may be stored or processed in the United States or other countries where Wix and its service providers operate.

6. Cookies and similar technologies

The website uses cookies and similar technologies. Some cookies are necessary for the website to function securely and cannot be disabled through our systems.

Other cookies may help us:

Remember website and booking preferences
Understand how visitors use the website
Measure website performance
Support forms, accounts, bookings and payments
Provide embedded or connected features

Where required, you can accept or reject non-essential cookies through the website’s cookie banner. You can also control cookies through your browser settings, although disabling essential cookies may affect the operation of the website.

If additional 3rd party services such as Google Analytics, Google Ads or Meta Pixel are added in the future, this policy and the website’s cookie information will be updated.

7. Marketing communications

We will only send promotional emails or messages where you have requested them or where otherwise permitted by law.

You can unsubscribe at any time by using the link in an email or contacting us. Unsubscribing from marketing will not prevent us from sending necessary communications about bookings, purchases or active client services.

8. When we share information

We may share relevant personal information with trusted service providers that help us operate the business, including:

Wix and its associated services
Booking, payment and transaction providers
Email and communication providers
Website, technical and professional service providers
Accountants, insurers, legal advisers and other professional advisers

We may also disclose information where required by law, to protect the rights and safety of Spring Pilates ATX or others, or in connection with a business reorganization or transfer.

We do not sell or rent personal information.

9. Information retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including delivering services and meeting legal, tax, insurance, accounting and record-keeping requirements.

Retention periods may vary according to the nature of the information and our legal or contractual obligations. When information is no longer required, we will take reasonable steps to delete it or make it anonymous.

10. Information security

We and our service providers use reasonable administrative and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no website, electronic communication or storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.

11. Your privacy choices and rights

Depending on where you live and subject to applicable law, you may have the right to:

Ask what personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Withdraw consent where processing is based on consent
Opt out of marketing communications
Ask questions about how your information is used or shared

Some information may need to be retained to fulfil bookings, maintain transaction records, comply with legal obligations or establish or defend legal claims.

To make a privacy request, contact us using the details below. We may need to verify your identity before completing a request.

12. External websites and social media

The website may contain links to Instagram and other external websites or services. We are not responsible for the content, security or privacy practices of third-party websites. You should review their privacy policies before providing information.

13. Changes to this policy

We may update this Privacy Policy when our services, website features or legal obligations change. The updated version will be posted on this page with a revised effective date.

We encourage you to review this page periodically.

14. Contact us

If you have questions about this Privacy Policy or would like to make a privacy request, please contact:

Spring Pilates ATX
Hayley Williams
Austin, Texas
Email: hayley@springpilatesatx.com